At MA, our commitment to providing exceptional after-sales service extends far beyond the completion of the project
Service Levels for your needs
Standard:
Mo – Fr: 8 am – 5 pm
Advanced:
Mo – Fr: 8 am – 10 pm
Sa: 9 am – 6 pm
Premium:
24 h / 7 Days
Individual:
According to customer
We believe in going the extra mile for our customers, wherever they are. As an example, we demonstrated our commitment by moving our office across the street from a customer‘s facility, integrating ourselves into their ecosystem.
This allowed us to build a deep understanding of their operations, forge strong relationships, and provide immediate support as an integral part of their team. We have remained in close proximity for years, working hand in hand with the customer until the project was successfully implemented and Technical Availaibly was often between 98% – 100%.
Retrofits
Extend asset life far beyond full depreciation on books
Our platforms are engineered for the future. With machines in the field running for more than 15 years, we are continually working with our customers to retrofit the machines for higher performance and better yield. Often extending the life of the asset long after the asset has been fully depreciated.
Remote Service
We use Digital technologies for fast response times
No matter where our customers are, our first level response is always available via remote service connections. We use standard industrial solutions like SINEMA Remote Connect platforms but are always willing to adapt to our customer’s IT systems to provide the best service possible.
Training, Spare Parts and Service
Packages designed to get you going
Together with our customers, we define the ‘First Aid Kit’ (critical spare parts), wear parts, training requirements and ramp-up support before FAT. Clear documentation and our continuous efforts to offer the fastest possible response time ensure your asset is always operationally ready.
