Customer Service

Always There for you

At MA, our commitment to providing exceptional after-sales service extends far beyond the completion of the project

Service Levels for your needs

Standard:

Mo – Fr: 8 am – 5 pm

Advanced:

Mo – Fr:  8 am – 10 pm
Sa: 9 am – 6 pm

Premium:

24 h / 7 Days

Individual:

According to customer

We believe in going the extra mile for our customers, wherever they are. As an example, we demonstrated our commitment by moving our office across the street from a customer‘s facility, integrating ourselves into their ecosystem.

This allowed us to build a deep understanding of their operations, forge strong relationships, and provide immediate support as an integral part of their team. We have remained in close proximity for years, working hand in hand with the customer until the project was successfully implemented and Technical Availaibly was often between 98% – 100%.

Retrofits

Extend asset life far beyond full depreciation on books

Our platforms are engineered for the future. With machines in the field running for more than 15 years, we are continually working with our customers to retrofit the machines for higher performance and better yield. Often extending the life of the asset long after the asset has been fully depreciated.

Remote Service

We use Digital technologies for fast response times

No matter where our customers are, our first level response is always available via remote service connections. We use standard industrial solutions like SINEMA Remote Connect platforms but are always willing to adapt to our customer’s IT systems to provide the best service possible.

Training, Spare Parts and Service

Packages designed to get you going

Together with our customers, we define the ‘First Aid Kit’ (critical spare parts), wear parts, training requirements and ramp-up support before FAT. Clear documentation and our continuous efforts to offer the fastest possible response time ensure your asset is always operationally ready.

Reach Out

Contact our service team for more information